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The Powerpack contains a huge range of features to help you be more productive on your Mac.

To get started, download the free version of Alfred 4 from our website, and buy a new Powerpack license or upgrade an existing license.

If you've already installed Alfred, there's no need to install anything new! Activate your license in the preferences to unlock Alfred's Powerpack features! :) Take a look at what's new in Alfred 4.

Once you're ready to go, take a look at the Getting Started with Powerpack features section below.

Find out how to get started with the Powerpack in more details:

How do I activate the Powerpack in Alfred 4?

If you've purchased a Powerpack license, you'll need to enter your code to unlock the Powerpack features. When you complete your purchase, your license is emailed to you so if it hasn't arrived after a few minutes, please check your spam folder and filtered folders.

If you're already using the latest build of Alfred 4, which is free from alfredapp.com, you don't need to download a new different version of the app.

Upgrading from Alfred 3? As soon as you launch it, Alfred 4 will offer to migrate your v3 settings, and you'll be able to enter your Powerpack details. Find more about migrating from Alfred 3.

Alternatively, if you've installed the free version of Alfred 4 and want to enter your Powerpack details later, you can do so on the Powerpack tab.

Need to buy a license? You can purchase a new Powerpack license or upgrade your existing Powerpack license.

Getting started with the Powerpack features

Congratulations, you're now a Powerpack user! To learn how to make the most of the advanced functionality you've unlocked, take a look at the Features section of the website. :)

There, you'll discover how you can use the many Powerpack-only features like File Navigation, Clipboard History, Contacts Viewer, iTunes Mini Player, custom Theming and, most exciting of all, Workflows.

You'll also find Guides and Tutorials on searching more efficiently, setting up workflows and being more productive at your Mac.

Powerpack License FAQ

How can I recover my license?

It's easy, just contact us to recover your license and we'll reissue your details by email as quickly as we can.

Do I have an up-to-date Powerpack license code? Can I upgrade?

Alfred 4 was released in May 2019, and all users who purchased in 2019 are eligible for a free upgrade.

If you have a Single User or Family license purchased before 2019, you can upgrade it to an Alfred 4 license at a discount.

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If you're a Mega Supporter, you are eligible for a free upgrade; You can request your free upgrade via the upgrade page by entering your previous license details.

If you can't find your license, contact us on from your registered Powerpack email address.

Alfred tells me my license is invalid, incomplete or it can't connect to the activation server

Ensure that you are using your valid Alfred 4 license and not an older license. You need to use the email address associated with your Powerpack license, as well as all four lines of your license code.

Take a look at the Powerpack Activation Troubleshooting page for solutions for specific error messages.

If you continue to have difficulties, contact us on from your registered Powerpack email address and we'll be happy to help you.

NOTE: There is an issue in 5.3 that can cause license problems if you are on version 5.3 and using agent provisioning. If so, follow the steps below to get up and running, then contact KACE support for a patch to fix the issue.

You might see an error message if for some reason your K1000 product key expires or otherwise becomes invalid.

You might see an error message similar to this:

For a temporary fix:

You can reboot the K1000 by pressing Ctrl-Alt-Del at the console screen (not the GUI).

If that doesn't work, log in with netdiag as the username and password. Then type 'reboot' and press enter.

Before we begin, note that macOS Mojave is now available as a beta version for developers, so it may include some errors and bugs that ruin your experience. With that in mind, we are here to help.In the section below, we have created a list of the most common macOS Mojave problems and how to fix them. If you don’t have a developer account, we recommend you wait for some time until the final build releases. But, sources say that the new macOS update will launch to the public in September alongside Apple’s new iPhone models.The first beta of macOS Mojave has been around for a few days, but we have started to hear some of the issues Mac owners are facing with the new macOS update. The Cupertino company has not specified the release date of macOS Mojave.

Once the K1000 reboots, enter the product key and it should work until KACE support is able to troubleshoot the issue. If that doesn't work, start SSH and call or submit a ticket as soon as possible.

How to enable SSH access:

1. Log in using netdiag as the username and password at the K1000 console prompt.
2. Type startsshd and press enter.
3. Download PuTTY or another SSH tool: http://the.earth.li/~sgtatham/putty/latest/x86/putty.exe
   You will see nothing happen for a second or two, but it will return to a prompt. (see screenshot below)

Once that is done and the K1000 is up, here is what KACE support will need to troubleshoot the issue:

1. Take a screenshot of the error you are receiving. It should look similar to the first image above.
2. Gather the K1000 product key, service tag/serial number and the MAC address from the system. Support will also need to know what version of the K1000 server you have installed.
   • How to find the MAC address: http://www.itninja.com/blog/view/find-k1000-and-k2000-mac-addresses
   • How to find the serial number: http://download.kace.com/support/kb/index.php?action=artikel&cat=1&id=1153&artlang=en
3. Send an email to support@kace.com and advise of the license/product key issue. Include whether the K1000 is a physical machine or a virtual machine. If it's a physical machine, you should see a service tag using the serial number link above.

Gather the K1000 logs and upload them to the ticket that is created when you email KACE support at https://support.kace.com/

How to get the K1000 logs:

Settings>Support>Troubleshooting Tools>K1000 Troubleshooting Logs

Or, if you have organizations enabled:

System>K1000 Settings>Support>Troubleshooting Tools>K1000 Troubleshooting Logs

One thing to do while you are waiting for support is to download the backup files from the K1000. This article will show how to run a manual backup. It's a good idea, but not necessary at this time: http://www.kace.com/support/resources/kb/article/How-to-manually-run-the-backup-script-and-retrieve

For now, use the article to find and download the yyyymmdd_k1_dbdata.gz file. yyyymmdd will vary based on the date the file was created. Use WinRAR/7zip to decompress the file. Once decompressed, use Wordpad to search for kb_license_core. This will show the license/product key that the K1000 is currently using. Please update your ticket with that information.

It will look something like this (the number in red will be the license key: